Frequently Asked Questions

Q: How much shaping do your trees require?

A: It really varies depending on the tree and your personal tastes, but we do choose our trees based on the ease of setting up and shaping them. Our “Instant Shape” trees require very little shaping and others may take a bit longer. Look for our Totally Christmas shaping rating to get a gauge of how much effort is involved.

Q: My favorite tree is listed at 55” wide, is that measured around the tree (circumference) or from side to side (diameter)?
A: All of trees are measured for their diameter (side to side) at the widest part of the tree.

Q: How do you measure the height of your trees?
A: Our trees are measured in the tree stand, from the floor to the highest tip of the tree.

Q: What do you recommend for proper tree storage?
A: We recommend you keep the box in which you receive your tree and store your tree in it each year in a cool, dry place.

Q: What is the difference between C7, twist proof, and LED lights?


Q: Do you offer a warranty?
A: Yes, please look at our Warranty Information .

Q: What is your return policy?

A: Check out our Terms & Conditions page for more on this.

Q: How can I contact Totally Christmas?
A: You can contact us in a variety of ways. If you have a general question, please send us a message through the Contact Us form, call 1.877.356.5558, or e-mail

Q: How long will it take for my tree to arrive?
A: Our commitment is to ship your tree within three days of receiving your order. Normally, it will be the next day. FedEx Ground delivers to most of the continental USA within five business days. We are in the midwest so your delivery time could be from one to five days, depending on how far away you are located.

Q: Is my information kept private?
A: Yes, see our Privacy Statement .

Q: What are slim trees? Are they the same as pencil trees?
A: Slim trees have a longer, thinner silhouette than traditional trees. Pencil trees are said to be even more slender than slim trees, but we find that generally, they are about the same.

Q: What does Instant Shape mean?
A: Instant Shape means that you take it out of the box, set it up, and are ready to decorate! The tree is engineered to keep its shape year after year. With an Instant Shape, you will never spend another minute trying to get your tree fluffed and pretty!

Q: Can I remove the pinecones from my tree?
A: Yes! We get this question a lot. All pinecones are attached to our trees with thin wires that can easily be removed.

Q: What is the difference between PE and PVC needle material?
A: PVC (polyvinylchloride) and PE (polyethylene) are the two most common materials used to make needles for artificial Christmas trees. Each material can be used exclusively or may be combined together to create a realistic artificial Christmas tree. Both materials are durable and should last for years. PVC is the more traditional needle material in the artificial Christmas tree industry and is typically less expensive than PE. PVC will vary by color, texture, and weight or thickness which influences shape retention, cost, quality and durability. PVC can be trimmed to yield a variety of needle lengths and shapes. PE has been used as a needle material in the industry for decades as well and has made a resurgence over the last few years. Designers can create more detailed textures and shapes using PE since it can be poured into molds to achieve the exact look they have in mind. Some of our Christmas trees are entirely comprised of PVC and some have a combination of PVC needles with some PE needles added closer to the ends of the branches. We don’t feel one material is better than the other, nor is having PE mixed into the tree necessarily a better look. What matters most is you select your trees based on what visually appeals to you, meets your decorating style and needs, and fits the size and shape needs of your rooms. We recommend you make your choices based on these criteria and not just because the tree has PVC and/or PE needles.

Q: What is the difference between needles and tips?