satisfaction guaranteed

If for any reason you are not satisfied with your purchase, please notify us immediately.We will gladly take it back, no questions asked, for full credit on your charge card or credit towards another product of your choice. The customer is responsible for ALL return shipping charges. Please call (877-356-5558) or email (customerservice@totallychristmas.com) us for a return authorization number. A credit will be issued to your credit card within thirty (30) days of our receiving the returned product in good condition. (Products must be returned in the manufacturer's original packaging and the carton must include all components and other items originally packaged with the product.)A restocking fee of 50% will be charged for any item returned after thirty (30) days.Any item purchased before Christmas cannot be returned, exchanged, or price adjusted after Christmas.